Operations and Improvement Manager

Synple

One out of every four(!) trucks on the European highways are completely empty; locally this is even more. The solution is Synple: realtime cross chain collaboration, to increase synergy between transport companies. Less kilometers, lower cost, less carbon emissions, and eventually a more sustainable business model for the transport sector.

Synple is a high-tech company based in Breda, The Netherlands. Synple specializes in creating user-friendly and intuitive software. Our software seamlessly integrates into the daily operations of transport companies. With the Synple platform our customers can easily find capacity and exchange freight in order to increase efficiencies.

Synple already has a strong presence and traction in the Dutch road transport market, supporting a broad customer base in the Fast Moving Consumer Goods (FMCG) and Heavy Road Cargo (HRC) industries.


The Product

Synple develops a platform with a UI for transport managers and planners. The platform is realtime integrated with the existing ERP environments of the users. In this technology diverse set up and operationally challenging business, we are developing value adding functionalities for the users. This is a creative, solution focused, user oriented continuous improvement process. Today we are working with some 20 renowned Dutch transport companies to pilot and develop. We are following the users (both in the system and on the shop floor) to understand their needs and further improve. 


The

Team

The team exists of people with broad experience in the industry. Synple was founded recently and is building its own Tech Team since beginning of 2017. The team is growing and has developers, analysts and logistic domain experts. The team is international and passionate to grow and expand from Benelux to Europe in the coming years.


You

and the

Job

We are hiring an operations and improvement manager. 


The operations manager follows up with our customers and users. You understand if and how our services are performing and can be improved. You initiate in depth analyses and monitor the adoption of new functionalities. You are IT savvy, and have been part of implementation teams or change management processes. 
The team can rely on you: you know everything that is going on with the use of the platform and you hold people in the team accountable for issue management and continuous improvement.

As operations and improvement manager you have:
-    Bachelor/Master Degree (HBO or WO), technology/business management or equivalent
-    Experience in managing relations (internal and external)
-    Experience with Improvement projects, project management
-    Not afraid of start-ups/scale-ups (ambitious, international, strange, focused, spirited people;))

As an operations and improvement manager you might already have:
-    Experience with Service Delivery, Information Management
-    Experience with continuous improvement (Lean, TPM, World Class, TOC, QRM)
-    Experience with Scrum, Agile

Location: Amsterdam or Breda
Job level: mid career level,  representative salary package